For clients to follow, for their safety and the safety of others. Please read through this information before attending the massage clinic.
Before your treatment
- You will be sent a risk assessment forms to be completed which needs to be returned via email if possible, if not, it can be bought to your treatment.
- Consultations may be carried out via a zoom video call or a phone call.
- Payments should be made via bank transfer where possible. Payment needs to be made prior to your appointment. I will provide you with the details if you do not already have them.
- If you or someone you live with develops symptoms of Covid-19 by the time of the appointment, please call me as soon as possible and do not attend the clinic. To further support this, I have temporarily suspended my cancellation policy for all appointments and there will be no penalties for cancellation.
Please bring to your treatment
- MASK - All patients need to wear a mask or cloth face covering to their appointment. This can then be removed once your treatment begins. If you do not have access to one or forget to bring one with you, I will have some available which can be purchased for £0.60 each. If you are unable to wear a mask due to health reasons such as severe asthma, please let me know before your appointment.
- TOWELS - Upminster Clinic: I will no longer be providing towels for modesty or warmth due to the risks involved with safely transporting large amounts of laundry. I would recommend you bring to your treatment a clean towel that has been washed before the appointment. Brentwood Clinic: I will supply clean towels for your treatment or you can supply your own if you prefer.
- WATER - Upminster Clinic I will not be able to provide water or teas at the moment. I would recommend bringing a bottle of water to stay hydrated. Brentwood Clinic - I will be able to supply water but if possible please bring a bottle of water to stay hydrated
Clinic - on the day of your treatment
- You will receive a specific time for arrival.
- I would be grateful if you could arrive at the specified time and wait in your car until I come outside to greet you.
- I will use an infra-red, no-contact thermometer to ensure you do not have a fever.
- I have spaced out patient arrivals and departures so that all visitors to the clinics can remain socially distanced. Please maintain at least a one metre social distance from other people. The exception to this is the actual treatment during which I will be wearing PPE at all times.
- Upminster Clinic there will now be a one-way system in place. The main door will be the entrance,and the side door next to the stairs will be the exit. Brentwood Clinic enter & exit as normal.
- I will open the main doors for you, and the door to the treatment room so you do not need to touch any door handles although these will be cleaned regularly.
- There will be antibacterial hand-sanitising station near the entrance Please also sanitise or wash your hands before leaving the clinic.
- Upminster Clinic where possible unless you require assistance for specific support and care needs (chaperone, parent or carer) please come alone for your appointment. Brentwood Clinic the waiting area can be used by a member of your family.
- For Each Client i will use where required
- Disposable Sheet
- Disposable Pillow Case
- Disposable Head Rest Covers
- Gloves will be used Pre Treatment
- Hand Sanitiser
- Mask
- Clean Tunic
- All Disposable therapy items will be disposed of immediately after each session is completed within a refuse bag
- I will allow plenty of time between each client to ventilate the treatment room and sanitise, disinfect the Treatment Room, Equipment & waiting area if used.
- Bathroom facilities will be available for use should you need it. It will be cleaned and disinfected between patients.
After your appointment
If you develop Covid-19 symptoms or have a confirmed diagnosis of Covid-19 within 48 hours of having your treatment please immediately inform: NHS test and trace service & Toni.
I hope that these small adjustments will add to your safety & relaxation during your treatments.
If you have any further questions, please contact me.
I look forward to seeing you soon,
Toni Creevy - Therapist
Upminster Clinic
Brentwood Clinic